Refunds & cancellation
Every new purchase and renewal has a 14-day full-refund window. Request a refund from Billing or the verified support contact. We aim to respond within three business days.
A full customer refund
We verify the account, charge and request date, then process a full refund through Creem. We bear any processing fee Creem does not return to the merchant. Refund timing to your payment method depends on Creem and your payment provider. Duplicate requests refer to the same refund record. Statutory rights and platform risk remedies still apply.
Cancel automatic renewal
Open Billing → Manage subscription to reach your own Creem customer portal. Cancel there. Already paid access remains through the end of that period. If the portal is unavailable, retry or contact support; email is not the only cancellation route.
After expiry or refund
The workspace is read-only for 30 days and can export. The app displays the deadline. Renew during that window to restore access to all retained data. After the window, keep up to 100 selected or most recently updated SKUs and 25 bins, up to 2,000 quantity rows and three custom fields. Extra members are removed and linked history is kept consistent. Export before cleanup.
Checkout availability
Paid checkout is not open yet. No money is charged or refunded through this version. Payment, cancellation and refund delivery must pass release checks before purchases open.